Check-in malfunction causes delays at Doha Airport during summer travel peak
A computer malfunction at check-in is causing delays at Doha International Airport (DIA) this afternoon, passengers have told Doha News.
UPDATE | 4.56pm
Qatar Airways has sent us this statement on behalf of Doha International Airport. It seems that the issue is now resolved:
“This morning, Doha International Airport experienced an IT system outage affecting services for two hours. The airport apologises for any delays or inconvenience caused to passengers by the system outage.”
DIA’s departure boards are showing delays of up to an hour for most flights.
Qatar Airways – who manage the airport – have told us that there has been an issue with check-in systems, and we’re expecting a status update from them shortly.
Frustrated passengers have been tweeting about the situation, which apparently led to only one desk in Terminal A (the Qatar Airways departure terminal) being able to print boarding passes for flights. We are unable to confirm yet whether the problem is also affecting Terminal B (all other airlines.)
Entire check-in system at #Doha airport is down. Thousands of passengers will have to be checked in manually. Somehow.— Justin D. Martin (@Justin_D_Martin)
System down and flight delay !!!! Thanks @qatarairways— khalifa alkuwari (@khalifa_qatar)
Only the entire Qatar airways check in system would be down when we are flying.— Gabriella (@GabiBlombard)
@dohanews at Doha Airport, system not working & can’t print my boarding pass! Thank god I have it on my iPhone— محمد خنجي (@mkhonji)
The summer period is traditionally an extremely busy one at the airport, and this weekend is likely to be more hectic than most, as many school terms have just ended.
Earlier this month, Doha Airport advised passengers to arrive at the airport four hours before their departure time to avoid delays.
Are you flying today? Thoughts?
Credit: Photo by Mohamed Khonji