Skytrax has awarded Qatar Airways “World’s Best Airline” for the second year in a row, as well as “Best Airline in the Middle East” for the seventh consecutive year and the region’s “Best Airline Staff Service” award.
To arrive at the winners, global aviation research organization Skytrax polled over 18 million air travelers from more than 100 countries regarding some 200 airlines.
“Qatar Airways should be very proud of this fantastic customer recognition of their service standards, and ranking No 1 in the world at the 2012 Airline of the Year shows that they truly are a favourite airline among today’s global travellers,” (Skytrax Chief Executive Officer Edward Plaisted said).
…The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
Despite the airline’s popularity abroad, it has been the source of much domestic angst this year.
Three months ago, members of the Central Municipal Council expressed displeasure when the national carrier refused to offer special discounts to certain locals, including widows, the elderly and those with special needs.
And in January, Qataris launched an unsuccessful boycott campaign against the airline, citing high ticket prices, the availability of alcohol onboard and an underemployment of nationals as major grievances.
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Credit: Photo by Tercera Fundacion