Over 3,500 consumers complained about Ooredoo, Vodafone Qatar last year

Video still via ictQatar

For illustrative purposes only

Qatar residents filed over 3,500 complaints against Ooredoo and Vodafone last year, but most of them were deemed “invalid” by the country’s Communications Regulatory Authority (CRA).

The complaints were mostly related to billing, delays in service activation, poor network coverage, roaming charges and spam calls and texts.

Of the 3,504 complaints lodged in 2016, 2,058 were thrown out for not meeting the necessary criteria.

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Photo for illustrative purposes only

The CRA said 94 percent of the remaining 1,446 complaints have been resolved, and the rest should be figured out within “the coming weeks.”

According to CRA President Mohammed Ali Al-Mannai, the body is working with telecom providers to improve communication services in Qatar.

“Soon, CRA intends to launch a new interactive complaints management system to make it more convenient for consumers to lodge and monitor complaints,” he said in a statement.

Filing a complaint

Consumers are invited to approach the CRA if they are unable to reach a solution with their telecom provider after first lodging a complaint with them.

Residents should include contact details, the complaint reference number they filed with their service provider, copies of relevant documents such as bills or receipts and other information, as detailed here.

Omar Chatriwala / Doha News

Photo of mobile spam for illustrative purposes only.

The CRA said after receiving the necessary details, it will investigate and keep consumers updated with what’s happening.

However, it appears the body can only operate in an advisory role, following up with telecom providers on the problems raised.

It cannot get involved in any private legal disputes on behalf of consumers or force service providers to take any particular action.

Have you tried filing a complaint with the CRA? Thoughts?

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